1. Refund Policy Overview

We offer refunds and exchanges within 30 days of delivery for most products, subject to the conditions outlined in this policy. This period allows you sufficient time to inspect your purchase and determine if it meets your needs.

Our refund policy includes the following general provisions:

• Products must be returned in their original condition and packaging
• A proof of purchase is required for all returns and refunds
• Certain products are excluded from our standard return policy (see section 5)
• Shipping costs for returns are the responsibility of the customer, except in cases of damaged or defective items

2. Conditions for Returns and Refunds

To be eligible for a return and refund, your item must meet the following conditions:

• Timeframe: Returns must be initiated within 30 days of the delivery date.
• Product Condition: The product must be unused, in the same condition that you received it, and in its original packaging.
• Proof of Purchase: You must provide your order number, receipt, or other proof of purchase.
• Product Completeness: All components, accessories, manuals, and free gifts (if any) that came with the product must be included in the return.

2.1 Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery. We will provide instructions for returning the item and will cover the return shipping costs in these cases. Depending on product availability, we will either:

• Replace the item with an identical product
• Offer an alternative product of equivalent value
• Provide a full refund including any shipping costs

Please note that we may require photographic evidence of the damage or defect before processing your return.

2.2 Incorrect Items

If you receive an item different from what you ordered, please contact our customer service team within 48 hours of delivery. We will arrange for the return of the incorrect item at our expense and send you the correct item as soon as possible. If the correct item is no longer available, we will offer you a refund or an alternative product.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Service: Email us at [email protected] or call us at +905072036542 to request a return. Please include your order number and the reason for the return.
2. Receive Return Authorization: Our customer service team will provide you with a Return Authorization Number (RAN) and return instructions.
3. Package Your Return: Securely package the item in its original packaging if possible. Include the RAN and your order information.
4. Ship Your Return: Send the package to the address provided in the return instructions. We recommend using a tracked shipping service.
5. Refund Processing: Once we receive and inspect your return, we will notify you about the status of your refund.

Please note that you are responsible for the shipping costs of returning the item unless the return is due to our error (damaged, defective, or incorrect item).

4. Refund Processing Timeline

Our refund process typically follows this timeline:

• Inspection Period: We will inspect the returned item within 3-5 business days of receiving it.
• Approval Notification: After inspection, we will send you an email to notify you of the approval or rejection of your refund.
• Refund Processing: If approved, your refund will be processed within 2-3 business days.
• Credit Card Refunds: For credit card payments, it may take an additional 5-10 business days for the refund to appear on your statement, depending on your card issuer's policies.
• Bank Transfer Refunds: For bank transfers, refunds typically take 3-5 business days to reflect in your account.

If you haven't received your refund within the timeframes mentioned above, please check your bank account or credit card statement first, then contact your bank or credit card company, as there may be some processing time on their end. If after contacting your bank you still have not received your refund, please contact our customer service team.

5. Exceptions to the Standard Refund Policy

While we strive to provide a flexible return policy, certain items are not eligible for return or refund due to their nature:

• Personal Hygiene Products: For health and safety reasons, personal care items that have been opened or used cannot be returned.
• Perishable Goods: Food supplements, herbal products, and other perishable items cannot be returned once opened.
• Digital Products: E-books, downloadable guides, and other digital content are not eligible for return or refund once the download has been initiated.
• Gift Cards: Gift cards are non-refundable but can be used for future purchases.
• Customized Products: Items that were customized or specially ordered for you cannot be returned unless they are defective.
• Sale Items: Products purchased during special promotional sales may have modified return conditions, which will be clearly indicated at the time of purchase.

If you are unsure whether an item falls under these exceptions, please contact our customer service team before making your purchase.

6. Exchanges

If you need to exchange an item for a different size, color, or model, please follow the same process as for returns:

1. Contact our customer service team to initiate the exchange.
2. Return the original item following our return instructions.
3. Once we receive the returned item, we will process your exchange.

Please note that exchanges are subject to product availability. If the requested exchange item is not available, we will contact you to discuss alternatives or offer a refund.

For exchanges, you are responsible for the shipping costs of returning the original item. If there is a price difference between the original item and the exchange item, the difference will either be refunded to you or charged accordingly.

7. How to Contact Us About Refunds

If you have any questions or concerns about our Refund Policy or need assistance with a return or refund, please contact our customer service team:

We aim to respond to all inquiries within 24-48 hours during business days.

8. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes. Your continued use of our Service following the posting of changes constitutes your acceptance of such changes.

For returns and refunds, the policy in effect at the time of your purchase will apply.

9. Consumer Rights Notice

This Refund Policy does not affect your statutory rights as a consumer. Nothing in this policy limits your rights under applicable consumer protection laws.

For consumers in Turkey, this policy complies with the Consumer Protection Law No. 6502. In case of any discrepancy between this policy and applicable law, the legal provisions shall prevail.